FAQ

  1. What is Orange Labs Prime Zone?
  2. Orange Labs Prime Zone is a website that offers everyone, whether Orange customer or not, the opportunity to get a sneak preview of the mobile and tablet applications designed by the Orange Labs teams. You can download these applications for free from your usual application stores, and leave us your comments or suggestions via the Orange Labs Prime Zone site, our Facebook page and our Twitter account.

    The Orange Labs Prime Zone teams offer you innovative applications: new uses, new technologies, new concepts. You will be the first to try them! But be aware that these are not commercial Orange applications.

    Although they are completely finished, these applications may be withdrawn overnight if we consider that they do not meet immediate needs. This is the risk we run when we try to anticipate user needs!

    We have decided to create a distinct site for Orange Labs Prime Zone at the address primezone.orange-labs.com. We are doing this to ensure that none of the applications offered is mistaken for an Orange application. Essentially, the site is a space where you can find new concepts that may one day be marketed under the Orange brand.

  3. Why is Orange launching the Orange Labs Prime Zone site?
  4. The engineers, researchers, developers and usability experts at Orange Labs are working to design and develop ever-more innovative new services. By offering you exclusive access to ideas for new services and concepts, we are trying to improve your mobile experience and develop services that meet your real needs.

  5. Why download the applications presented on Orange Labs Prime Zone?
  6. Through the Orange Labs Prime Zone site, you can get an exclusive preview of the new technologies and concepts that may one day become flagship Orange applications.

    These concepts are the result of the work of Orange Labs engineers and researchers. The site allows them to offer you innovative applications which we are not yet sure meet your needs.

    The Orange Labs Prime Zone site enables a high degree of interactivity between the teams designing applications upstream and you, the future users of these applications. You can leave comments, suggest functional or technical improvements, tell us about your experience, ask questions and receive answers about the applications you have used, contact our teams directly or receive regular information about the new applications available via our site, our Facebook page or our Twitter account… (see question 4: ‘How do I download an application from Orange Labs Prime Zone?’)

  7. How do I download an application from Orange Labs Prime Zone?
  8. It’s simple! You will find a list of the applications you can try out on Orange Labs Prime Zone. Simply click on the application you want to download and check that it is available for your device type (iPhone, Android, WP7, BB, OVI) and in your country. Then click on the link, which will take you to the application store for your device type, and select the application you wish to download for free. No registration is necessary to download the applications on Orange Labs Prime Zone. Some applications are open to everyone, while others may be reserved for Orange mobile or internet customers.

  9. How do I share my comments and suggestions about the applications I download?
  10. We are interested in your opinion. In fact, we need it! So don’t hesitate to share your impressions and suggestions, or to ask a question about the application that you have just used. You can do this by going to the page for the application and clicking on one of the sections on the right-hand side: “Tell us your suggestions”, “Report a bug” or “Need help? Don’t be shy!”.

    You can also, if you wish, leave us your comments on our Facebook page or Twitter account… or even contact the Orange Labs teams who designed the application directly! You can discuss your opinions and your ideas for improvement with them. To get in touch with them, click on the support link on the application page or directly in your mobile or tablet application.

  11. I can't find the application that I downloaded recently. Is this normal?
  12. Orange Labs Prime Zone applications may be withdrawn from the site overnight: they may have been deemed to be too complex to use or inadequate for your needs, and thus in need of further work. As the applications on Orange Labs Prime Zone are the result of our efforts to anticipate user needs, it may be that they are not yet suited to your actual requirements!

    We invite you to visit the Orange Labs Prime Zone site regularly or to follow us on Facebook and Twitter, so that you can download the latest available applications and give us your opinion and your suggestions!

  13. Why are some applications not available on the device I use?
  14. This can happen… Indeed, the Orange Labs cannot develop applications for all devices on the market. Some are developed for the Apple iPhone, others for Android, Windows Phone 7, OVI (Nokia) or Blackberry.

    But don’t worry, among the wide array of applications available on the Orange Labs Prime Zone site, there is bound to be an application for your device that you are curious to try out!

  15. Why are some applications not available in my country?
  16. Our Orange Labs engineers, researchers, developers and usability experts are located all over the world. The innovations they suggest are therefore often tailored to a local need and specific local constraints. It may be, therefore, that some applications are not available in all Orange countries… not yet, at least!

    But don’t worry, among the wide array of applications available on the Orange Labs Prime Zone site, there is bound to be an application available in your country that you are curious to try out!

  17. The pages are wider than my screen, can I fix this?
  18. The Orange Labs prime zone site is optimized for 1280x1024 resolution: you can enjoy our services by adapting the resolution of your screen.

need help? Contact the application's support team.

Despite all the care that we take with our applications, they may turn out to be too complex or not user-friendly enough. So get in touch if you get stuck.
support

tell us your suggestions

You use our applications and we are interested in your opinion! So don't hesitate to suggest improvements.
your suggestions

report a bug

Yes, it can happen... Despite all the attention paid to our products, bugs can occur in our applications.
report a bug